Terms & Conditions
General:
A 50% non-refundable deposit is required on all bookings to secure your date with the remaining balance to be paid at least 7 days prior to the booking date. By paying a deposit you confirm you have read and understood Uplift Creations terms and conditions. Dates may be transferred subject to availability with at least 7 days notice.
You must inform us if you are aware of anyone with a latex allergy who may come into contact with the balloons. Balloons are a choking hazard please ensure children are supervised around the displays at all times.
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Collection Balloons:
Once your display is in your possession it is no longer our responsibility. Please ensure they are not kept in direct sunlight or near a radiator. Keep away sharp objects and refrain from touching the display.
Balloons are very fragile and will react to high and low temperatures. Do not leave in a car or shed over night. Balloons will last considerably less time outdoors 1-2 days at best. Please also ensure you ensure there will be adequate, clean space in your vehicle upon collection, your balloons need to be handled with the upmost care.
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Helium Balloons:
Helium Balloons can be very sensitive to changes in temperature, so it is a good idea to make sure that the vehicle you collect them in is at room temperature if possible. Avoid leaving them in any vehicle for extended periods of time and ensure they aren’t left out over night.
All our latex balloons are treated to ensure they have a longer float life, the balloons will be bagged at collection for your convenience but storing them in the bag for longer than is necessary can impact the float life. The float time cannot be guaranteed for any balloon although we can advise a guide time.
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Hire Items:
When hiring props we will discuss a collection day and time with you prior to installation. Please ensure we have access to the property/land to retrieve them.
You will be liable for any damage, theft or loss of props whilst they are in your possession. Any damage or loss will result in an invoice for the repair or replacement of the prop.
We may require the use of command hooks to install your display, we will discuss this with you prior to setting up. Although these are advertised as damage free there is always a small risk, we will try to avoid the use of these where possible.
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Floral Hire:
In many instances we will use florals as part of your set up. These are always entirely the property of Uplift Creations and never to be removed from the display. Removal of any florals will incur a £45 fee unless returned within a 48hr time frame. A floral checklist will be completed on completion of the set up and checked upon collection. You will be liable for any damage, theft or loss of florals whilst they are in your possession. Any damage or loss will result in an invoice for the repair or replacement of the florals.
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Flower & Sequin Walls:
When booking one of our flower/sequin walls you may be asked for a damage deposit.
Flower walls - £80
Sequin walls - £60
This will be refunded to you upon safe retrieval of the wall. The walls are 2.4m in height and it is the clients responsibility to ensure there is enough clearance for the wall to be fully erected. (Sequin walls may be made smaller in size). You will be liable for any damage of the wall whilst it is in your possession and may lose your damage deposit, this also applies to any extensive cleaning required. Any excessive damage, theft or loss will result in an invoice for the repair or replacement of the wall.